Redemption Rules
Redemption Rules
In order to process payouts from your 5Dimes account after depositing using a card directly in our sites, you must verify your account with our Certifications Staff.
How to get a VERIFIED account?
The following documentation is required to achieve the "Verified" status in your account:
Scanned colored picture ID (government issued) valid for at least 6 more months.
Scanned colored utility bill (no more than 90 days old) with a matching address to the one registered on file.
Scanned copies of card used to deposit (if this was your funding method).
Authorization form signed and properly filled.
Upon the discretion of the Certifications Department, other information might be requested.
Verified accounts may be required to update the documents on file every 6 months if deemed necessary. You must provide the corresponding documentation of ALL cards used to deposit in our websites, prior submitting payout requests.
Redemption requests processed on Mondays between 9:00 AM EST and 1:00 PM EST may not incur a transaction fee only if the method and account are eligible for it. You are allowed one free withdrawal every 30 days if no payments have been processed during that period. If you have received a withdrawal from 5Dimes in the past 30 days you are NOT eligible for a free withdrawal. Payment methods with a fee of $40 or less will get processed free of charge if eligible. If you wish to wait 30 days and until a Monday to have your redemption processed, you must contact Customer Service at the time of your request via Live Help. You may also call 1-800-430-5896. Any payout request that does not qualify to be sent for free will be processed having the corresponding fees applied without exceptions.
All accounts are defaulted to process free payouts on Mondays from 9:00am to 1:00pm ET ONLY. If you would like your free payout processing day to be any other day of the week, you would have to contact Customer Service to have this setting change applied in your account.
Customers from North America must complete at least a ONE time rollover of the deposited amount in order to qualify for a pay out to be processed without incurring in an administrative fee. If the requirements are not fulfilled, the account will not qualify for a free redemption.
Customers from outside of North America are required to rollover their deposit amount TWICE before qualifying for a redemption to be processed without incurring in an administrative fee. If the requirements are not fulfilled, the account will not qualify for a free redemption. Net winnings may be redeemed with no penalty fee.
Rollover amounts for each wager are based on the lesser amount of risk or win in each selection. The rollover required must be completed within these terms prior processing payouts from your account.
All our customers must cash out using the same mechanisms employed in depositing. Insisting upon cashing out using other methods may cost additional administration fees. Keep in mind that other methods might not be available. Please visit our funding methods FAQ or contact our Customer Service Department via Live Help or call 1-800-430-5896 for further details.
If your account has registered transfers with third parties, prior payouts the action will be revised by the corresponding third party in order to ensure legitimacy of the winnings/losses (it can take up to 24 hours). Third party vendors include: Poker Rooms, Blackjack Tournaments, Skill Games, and Sports Pools.