New accounts are defaulted to our #1 Reward plan, the Reduced Juice Rewards. If bonuses, cash-backs, or any other of our reward programs are more of your liking, contact Customer Service via Live Help to check your eligibility on switching reward programs. If you wish to switch Reward Programs after redemptions have been processed, you must cover or exceed with deposits the withdrawn amount in order to be allowed a Reward Program switch in your account. Management reserves the right to deny a Reward Program switch at any time.
Sportsbook Free-Play Rewards can only be used for Sportsbook wagering.
Sportsbook Free-Play Rewards may be used for straight wagers, parlays and teasers on any sport available on the board.
Sportsbook Free-Play Rewards earned after deposits and Sportsbook transfers are only valid if the amount deposited remains active in the account for 30 days. Redeeming a balance below the deposit(s) amount before the 30 day period will result in any used Free-Play funds and winnings being deducted as cash from the account balance.
If a customer receives a Reward, then proceeds to lose ALL of the funds deposited and the Reward, the customer will not be required to keep additional deposits in their account for a 30 day period from the point at which the Reward earning deposit was made. The requirements are considered met when an account balance and Free-Play balance both reach zero.
All Sportsbook Free-Play Rewards are paid out in increments according to the Sportsbook activity registered.
Free-Play Rewards for New Accounts will be credited in 10% increments based on the amount wagered in the Sportsbook. For every one time rollover of your deposit amount, 10% of your reward will become available automatically. Wager one time the deposit amount and 10% of the Reward will become available, once you have wagered your deposit amount twice, another 10% of the Reward becomes available and so on, by the time you have rolled over your deposit ten times, the last 10% of your reward will become awarded.
Bob makes an initial deposit of $200 & requests for the 50% Plus Reward to be applied to his account. He would get 10 bonuses applied to his account of $10 each. Every time Bob plays $200 in the Sportsbook, $10 will be automatically awarded to his Free-Play Balance. Bob will be required to play $2000 in the Sportsbook to receive the totality of his $100 reward.
Sportsbook Free-Play Rewards for Reloads will be credited in increments of 20% based on the amount wagered in the Sportsbook, that is 5 increments of 20%. Wager one time the deposit amount and 20% of the Reward will become available. Once you have wagered your deposit amount twice another 20% of the Reward will become available and so on that, by the time you have rolled over your deposit five times, the last 20% of your Reward will become awarded.
You can keep track of the rollover you have accomplished! Just login to your 5Dimes account, click on "Account" and select "Rewards" from the drop down menu, there you will see the status of each of your Free Play Rewards. Each Reward will not be available until the account has met the wagering requirements to qualify for it.
Wagers in the Casinos, Racebooks, Lottery, and Poker Room do not count towards Sportsbook Free-Play Rewards rollover.
Rollover amounts for each wager are based on the lesser amount of risk or win in each selection. The rollover required for deposits and rewards must be completed within these terms prior processing payouts from your account.
Customers from outside of North America are required to rollover their deposit amount TWICE (plus cash back rewards if requested) before qualifying for a redemption to be processed without incurring in an administrative fee. Net winnings may be redeemed with no penalty fee.
MatchPlay Rewards can ONLY be earned and used in the MatchPlay Casino. Play in the Matchplay Casino does not count towards bonuses in any other Casino or the Sportsbook.
Without prior approval, only deposits which do not bring a balance+pending above $2000 will qualify for an existing customer reward from customers inside of North America.
Without prior approval, only deposits which do not bring a balance+pending above $250 will qualify for an existing customer reward from customers outside of North America.
All New Account and Reload Rewards are manually approved and entered into the system by the Customer Service department. You must contact 5Dimes via Live Help, e-mail or over the phone to have your Reward entered.
Once a redemption is placed, eligible accounts may have Rewards applied on deposited funds which exceed the redemption amount(s) ONLY. Redemptions must be covered or exceeded with deposits in order to be allowed a Reward Program switch of your account. Management reserves the right to deny a Reward Program switch at any time.
Transfers to/from the 5Dimes Poker Room or any other third party vendor, are considered redemptions/deposits for reward application purposes.
Tips given to Live Dealers will be applied in your net win/loss figure at least once every 30 days. Please note that tips are considered payouts for rewards purposes and will count against any reward program or promotion that is applied to your account.
Bonus-hunters are not welcomed at 5Dimes Sportsbook and Casino.
Management reserves the right to confiscate the Reward of any player(s) deemed to be taking advantage of our Reward programs. This will only be applicable when the deposited funds, which have earned a Reward, are redeemed.Please visit our Incentive and Reward FAQ or contact our Customer Service Department via Live Help or call 1-800-430-5896 for further details.